True Care Integrative Medicine
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Shipping & Returns

Shipping & Returns

Shipping

Organic Pharmer offers free & premium shipping to everywhere in the contiguous United States. We cannot ship to PO boxes. We ship orders from California and Alabama, Monday-Wednesday every week based on availability of product. Most of our products are frozen to preserve nutritional value at its peak therefore we offer 2 day or overnight options. If you select overnight please note that this does not guarantee your order will be shipped out the day you place it.

We ship orders on a first come first serve basis, based on availability of product. All orders placed after 12pm EST Monday & Tuesday will be shipped out the next day. All orders received after Wednesday at 12pm EST will be shipped the following week.

We do not offer guaranteed time frames for shipping rather we estimate from when we ship our order to when you receive it will be a window of 1-3 days.

Due to COVID, shipping carriers can no longer guarantee deliveries, even overnight. We do our best to get your products to you as quickly as possible, but are at the liberty of shipping carriers.

If you gave us your email address at checkout you will be kept updated about your order and provided tracking information.

Please feel free to reach out to us at info@organicpharmer.com for more information or for any shipping inquiries. Orders over $249 will qualify for free shipping. All terms are subject to change without notice.

Returns

Due to the perishability of our products we cannot accept product returns or do product exchanges. If for any reason a return is needed we will issue store credit to be used on a new order of products. We encourage you to look at all the ingredients listed in our products to determine any allergies or sensitivities you may have beforehand. If a return is processed there will be a restock fee of $80 to account for shipping, handling and product loss. Other fees may be applied and deducted from refund such as internet processing and banking fees to name a few.

If your order was damaged in-transit, or if you’ve received the wrong Organic Pharmer order, please reach out to our customer service team at info@organicpharmer.com or call 831-574-1920,

please provide photos and details.

Thank you!

Refund policy

We have a 30-day return policy which means you have 30 days after receiving your supplement or product to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at info@truecareintegrative.com and we will do our best to work with you to find a solution to meet your needs.

Damages and issues


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide details and photos.

Exceptions / non-returnable items


Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.